Citizens write in Telugu, English or a mix of both. The system understands the problem, captures the location, identifies the ward from municipal boundary data, assigns the sanitation team, records resolution evidence and closes the loop with the citizen — every step audited.
AI output is always labelled separately from official municipal data. The system never invents wards, staff, schedules or resolutions.
Telugu, English or mixed. No forms.
Classifies into 5 approved categories only.
GPS mapped to ward, zone and team.
Before/after evidence with timestamps.
Yes closes it, No reopens and escalates.